Shipping, Damage, and Custom Order Policies


At The Giving Bloom, we take immense pride in hand-crafting and custom-painting everlasting floral arrangements for your special moments. Because sola wood flowers are delicate, natural products shaped by hand and customized to your exact color vision, our policies differ from traditional retail stores. Please review our guidelines below before placing your order.

1. The Nature of Custom Sola Arrangements (Color & Texture)
  • Handmade Variations: Sola flowers are crafted from the root of the tapioca plant. Natural wood grain, minor bark spots, and small, natural ruffles are characteristics of the organic material, not defects.
  • Color Representation: Every batch of dye is mixed by hand at The Giving Bloom. While we strive to match your color palette perfectly, slight shade variations may occur due to screen settings and how different flower styles absorb pigment.
2. Pre-Arrangement Color Approval Process
To ensure your custom palette perfectly matches your vision, we include a physical color proofing step for all custom-painted designs:
  • Sample Flower Shipment: Before we assemble your final arrangement, The Giving Bloom will custom-dye and ship loose sample colored flowers directly to you.
  • Your Approval: This allows you to view the physical shades in person to ensure it matches your wedding colors perfectly. We will wait for your final approval on these physical color samples before we begin the final assembly of your order.
  • Final Sale Rule: Because of this built-in physical approval step, all custom-painted arrangements, dyed bouquets, and made-to-order floral items are 100% Final Sale. Once you approve your samples and the final arranging process begins, orders cannot be canceled, exchanged, or refunded.
3. Damaged in Transit Policy
Sola flowers are resilient but can occasionally suffer from rough transit. We pack our arrangements with extreme care, but if your order arrives damaged, we require immediate action to file a carrier claim and make it right for you.
  • The 72-Hour Window: You must report any transit damage within 72 hours of the delivery timestamp provided by the shipping carrier. Reports made after 72 hours will not be honored by The Giving Bloom.
  • Required Proof: To initiate a damage review, please email Hello@Thegivingbloom.com with:
    1. Your Order Number.
    2. Clear photos of the damaged shipping box (prior to opening, if damage is visible).
    3. Clear, close-up photos of the damaged areas of the arrangement.
  • Do Not Discard: Keep all packaging materials and damaged items until your claim is fully resolved.
4. How We Resolve Shipping Damage
Because these are custom art pieces, we do not issue automatic full refunds for minor transit shifting. Instead, The Giving Bloom resolves damage using a tiered approach:
  • Minor Petal Flaking or Loosening: It is normal for a few tiny wood flakes or an occasional flower to loosen during transit. In these minor cases, we will guide you on how to easily secure the flower back into place with a drop of hot glue, or we will ship you a matching replacement flower.
  • Severe Structural Damage: If the arrangement is structurally compromised due to carrier mishandling, we will review your photo proof to determine eligibility for a complimentary repair, a partial replacement, or store credit.

5. Raw & Unpainted Supplies (If Applicable)
  • If you purchased raw, unpainted, or un-arranged sola flower supplies, these may be returned within 14 days of delivery.
  • Items must be completely unused, unaltered, and in their original packaging.
  • Return Shipping: The buyer is responsible for all return shipping fees. Original shipping costs are non-refundable.

6. Shipping will be displayed at the time of order.